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FREQUENTLY ASKED QUESTIONS

 


1. DO YOU ALLOW PETS?

The Hills on Grand is happy to accept your furry friends!  The Hills on Grand accepts a maximum of two pets per apartment and requests that all roommates agree with you having a pet.  Some restrictions apply, please contact our leasing office for details or review our Pet Policy.

2. WHAT IS A REDECORATION FEE? WHY DO I PAY THIS?

The redecoration fee is intended to cover the costs associated with returning your apartment to "like new" condition after you move out.  Although, you will be responsible for the general cleaning of your apartment and any damages prior to vacating.
 

3. HOW DOES ROOMMATE MATCHING WORK?

We will try our best to help you with a roommate(s) that meets your needs. In order for us to find the most suitable roommate(s) available in our network, we ask that you contact the leasing office and request a roommate matching form. Once complete, a leasing specialist will review your answers and place you with the most suitable roommates based on your selected profile. Our social media is another excellent way to meet possible roommates!

3. What is an individual lease?

Individual leasing means peace of mind for both parents and students. An individual lease means you are only responsible for your student’s space, not the full apartment as a typical joint lease would be structured. Common areas are shared responsibility among all roommates (ie, living room, kitchen, etc.).

Our term lease structure is a lease that begins on a specified date and ends on a specified date, for one fee. This fee is conveniently administered in 12 installments (similar to a monthly rent payment).
 

4. How do I qualify for a lease at The Hills on Grand?

In order to finalize your lease documents, you must qualify to reside with us. There are four ways to qualify:

  1. Parental Sponsor Guaranty
  2. I-20 with qualifications
  3. Financial Aid with qualifications
  4. Income with qualifications

Please contact our leasing office to discuss the various options for qualifying to reside at The Hills on Grand.

5. Can I bring my own furniture?

At The Hills on Grand, we provide fully furnished apartments including bedroom and common area furniture.  You are welcome to bring whatever furniture you wish with you, we just won’t be able to store any furniture we provide.  
 

6. What if something needs to be fixed in my apartment?

We have a professional on-site maintenance team that would love to help!  Non-emergency requests for maintenance can be submitted via our website at any time and will be handled by the maintenance team as soon as possible. Our average turnaround time for maintenance requests is within 24-hours during the work week. Any time you have an emergency, please call the office directly. After hours you will be prompted with automated instructions on how to leave a message. Your message will be responded to by our on-call maintenance team member. 
 

7. Will I be charged for maintenance repairs?

You will not be charged for standard maintenance repairs. Charges would only be issued for repairs due to negligence.
 

8. Can I install a satellite dish?

Typically the requirements and specifications to install a Satellite Dish conflict with our regulations on modifying or attaching objects to our structure.  Please inquire with our management team.
 


9. WILL THERE BE PARKING AVAILABLE ON-SITE?

Yes, there will be plenty of parking for our residents on-site.  Did we mention parking is FREE? Residents will be provided with parking stickers/passes to show they are a current resident.  We will also have designated areas for guest parking.   

10. HOW DO I PAY MY RENT AND WHEN IS IT DUE?

Rent is due the first of every month.  We offer the convenience of Online payment services through your resident portal.  Through the portal, you can pay by Check, Credit Card or Debit Card (some fees may apply). Unfortunately, we are unable to accept Cash. 


13. WHAT IS INCLUDED IN MY RENT?

Water, Sewer, Trash, Cable, Internet, and Parking.  You are only responsible for your electricity.

13. HOW FAR IS WSU FROM THE PROPERTY?
 
We are conveniently located within 5-8 minutes of the campus area.  If you are concerned about having a car or parking on campus -no worries here! We will be providing private shuttles to campus from the property to make life even easier. 

14. CAN I SMOKE IN MY APARTMENT OR AROUND THE PROPERTY?
 
Smoking is not allowed in any community areas, such as the pool, fitness center, clubhouse, or any other amenity area that is enjoyed by the community as a whole. 
 

15. CAN I WORK AT THE HILLS ON GRAND?
 
The Hills on Grand provides our residents with an opportunity to work for a top 25 nationally recognized student housing company, while also developing critical skills that employers are seeking in today’s graduates.

A Community Assistant (CA) is responsible for delivering superior service to current and prospective residents as well as fostering a strong community atmosphere that contributes to a positive living experience through outreach, marketing, and engaging events.  This rewarding role requires strong leadership skills, organization, critical thinking and the ability to effectively communicate.  As a Community Assistant, students work directly with our residents to not only promote a safe environment but also to forge connections that build an engaging residential community and a flawless housing experience.

If you are enrolled in a degree program with a minimum of six credit hours, have completed one year at the university and have a 2.6 cumulative grade point average, please apply for a CA position by submitting an application online here

Graduating soon or looking for your next opportunity?  We are always looking for talent, check out all the job opportunities online here

16. ARE THERE ANY ACTIVITIES OR PROGRAMS TO GET INVOLVED WITH AT THE PROPERTY?
 
Our U Life residence life program is based on the understanding that a student’s living environment has a significant impact on learning and personal development.  Our U Life program is committed to supporting our student residents and proactively working to engage them in four key areas including Community, Academic, Social, and Amenity.  The ultimate goal of our residence life program is to ensure that each resident is more successful for having lived at The Hills on Grand.
 
COMMUNITY
We promote the active development of our residents in order to increase their personal growth through involvement in charitable causes within the local community in which they live.
 
ACADEMIC
We connect residents with the resources and services that will help them succeed as students by building strong relationships with the universities that our students attend and encouraging their academic success through favorable study environments. 
 
SOCIAL
We allow our residents to become invested in our properties by creating social opportunities that allow meaningful interactions with their peers, neighbors and our onsite staff.
 
AMENITY
At The Hills on Grand, we look beyond physical property amenity offerings and instead offer our professional, onsite staff as the most important advantage over our competitors.  Our teams provide significance to resident lives by creating platforms in which to give back to them through monthly gift deliveries and services.